Data protection

1 Information on the collection of personal data

This policy explains how we collect personal data when you use our website. Personal data is any data that can be used to identify you, like your name, address, email address, or user behavior.

The responsible party within the meaning of data protection law is

Sanpack GmbH
Otto-Hahn-Straße 8
21509 Glinde
Germany
info@sanpack.de

You can contact our data protection officer at info@sanpack.de or at our postal address with the addition “derDatenschutzbeauftragte” (data protection officer).

When you contact us by email or via a contact form, the data you provide (your email address, your name and telephone number, if applicable) will be stored by us in order to respond to your questions.

We store this data until your request has been processed or until the statutory retention and limitation periods have expired. We may use the data to ask you about your satisfaction with our products. You can object to this use of your data at any time or withdraw your consent.

2 Collection of personal data when visiting our website

When using the website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure stability and security:

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.

We process the aforementioned data for the following purposes:

Ensuring a smooth connection to the website
Ensuring a comfortable use of our website
Evaluation of system security and stability and
for other administrative purposes.

The legal basis for data processing is our legitimate interest, which follows from the above-mentioned purposes for data processing. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person. The aforementioned data will be stored at the longest until the expiry of the statutory retention obligation or statutory limitation periods.

3 Cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using, and through which certain information flows to the entity that sets the cookie (in this case, us). Cookies cannot execute programs or transfer viruses to your computer. They serve to make the Internet offering more user-friendly and effective overall.

Use of cookies:

4 Use of our contact form and web shop

If you contact us via our contact form or web shop on our website, we will collect and process the following data in order to process your request or inquiry:

This website uses the following types of cookies, the scope and function of which are explained below:

Transient cookies
Persistent cookies.
Transient cookies, especially session cookies, are automatically deleted when you close the browser. Such session cookies store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.
You can configure your browser settings according to your wishes and, for example, refuse to accept third-party cookies or all cookies. We would like to point out that you may not be able to use all functions of this website.
We use cookies to identify you for subsequent visits if you have an account with us. Otherwise you would have to log in again for each visit.
The Flash cookies used are not recorded by your browser, but by your Flash plug-in. We also use HTML5 storage objects, which are stored on your end device. These objects store the required data independently of the browser you use and do not have an automatic expiration date. If you do not want Flash cookies to be processed, you must install an appropriate add-on, e.g. “Better Privacy” for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash Killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by setting your browser to private mode. We also recommend that you regularly delete your cookies and browser history manually.

https://www.sanpack.com/privacy-policy

First name, last name, company
Address
E-mail address
Phone number
Fax number
VAT number

This data is collected,

to be able to identify you as an interested party or customer
to be able to advise and support you appropriately
for correspondence with you
for invoicing
for processing any
Liability claims and the assertion of any claims against you

Data processing is carried out at your request and is necessary for the purposes stated for the appropriate processing of your request and for the mutual fulfillment of obligations arising from the contractual relationship.

The personal data collected by us for the purpose of the order will be stored until the expiry of the statutory retention period or statutory limitation periods and then deleted, unless we are obliged to store it for longer due to tax and commercial law retention and documentation obligations (from the German Commercial Code (HGB), Criminal Code (StGB) or Fiscal Code (AO)) or you have consented to further storage.

If you wish to place an order in our online shop, you must provide the personal data required to process your order in order to conclude the contract. Mandatory fields are marked separately; additional information is voluntary. We process the data you provide to process your order. To do so, we may pass on your payment details to our bank.

You can voluntarily create a customer account, which allows us to store your data for future purchases. When you create an account under “My Account,” the data you provide will be stored revocably. You can delete all other data, including your user account, at any time in the customer area.

We are required by commercial and tax law to store your address, payment, and order details.

5 Transfer of data

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only pass on your personal data to third parties if:

you have given your express consent,
the disclosure is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
there is a legal obligation for the disclosure, or if
this is legally permissible and necessary for the processing of contractual relationships with you (in particular checking your creditworthiness).

6 Your rights

You have the following rights with regard to your personal data:

Right to information,
Right to rectification or erasure,
Right to restriction of processing,
Right to object to the processing,
Right to data portability.

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

7 Note on Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and truncated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google. You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=de.